When you create an account and use PingBlitz, we collect the following:
- Account information — your name and email address. Authentication is managed securely by Clerk. We do not store passwords directly.
- Monitoring data — the website URLs you add to your account for monitoring.
- Alert settings — your mobile number if you choose SMS alerts, and any additional email addresses for notifications.
- Payment information — handled entirely by Paddle, our payment processor. PingBlitz does not store your card details.
- Usage data — login activity, monitoring results, incident history, and uptime statistics.
- Technical data — your IP address, browser type, and device information collected when you visit our website.
- Provide the PingBlitz monitoring service and send alerts when issues are detected.
- Process payments and manage your subscription via Paddle.
- Send service-related communications such as account confirmations and billing receipts.
- Improve and develop the PingBlitz platform based on usage patterns.
- Comply with our legal obligations.
- Contract — to provide the PingBlitz service you have signed up for.
- Legitimate interests — to operate, improve, and secure our service.
- Legal obligation — to comply with applicable laws and regulations.
- Consent — where you have provided consent for optional communications.
We share your data only with trusted third-party providers who act as data processors on our behalf. They process data only in accordance with our instructions and are contractually obligated to protect your data.
- Paddle — payment processing and subscription management (paddle.com)
- Twilio — SMS alert delivery (twilio.com)
- Resend — email alert delivery (resend.com)
- Cloudflare — website hosting, DNS, and infrastructure (cloudflare.com)
- Clerk — user authentication and account management (clerk.com)
We do not sell your personal data to any third party. We do not use your data for advertising purposes.
Some of our service providers are based outside the United Kingdom. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data.
We retain your personal data for as long as your account is active. If you cancel or close your account, we retain your data for up to 30 days to allow for reactivation. After this period your data will be deleted or anonymised.
Anonymised usage data may be retained for internal reporting and service improvement purposes.
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Request a portable copy of your data
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@pingblitz.com. We will respond within 30 days.
PingBlitz uses essential cookies required for authentication and service functionality. We may also use limited analytics to help improve the performance and usability of the service.
We may update this Privacy Policy from time to time. Where changes are significant, we will notify you by email or through the service. Continued use of PingBlitz after changes are posted constitutes acceptance of the updated policy.