Plain English summary: We offer a 7-day free trial — no card needed. After that, we don't offer refunds on subscription payments but you can cancel any time and keep access until the end of your billing period. If something goes wrong on our end, we'll make it right.
PingBlitz offers a 7-day free trial with no credit card required. You can use the full service during this period at no cost. If you choose not to continue, simply do nothing — you will not be charged.
You may cancel your subscription at any time from your dashboard. There are no cancellation fees and no notice period required.
When you cancel, your subscription remains active until the end of the current billing period. You will not be charged again after cancellation. We do not offer partial refunds for unused time within a billing period.
For example: if you pay on the 1st of the month and cancel on the 15th, you keep full access until the end of that month but are not refunded for the remaining days.
We will consider refund requests in the following circumstances:
To request a refund under these circumstances, contact us at hello@pingblitz.com within 14 days of the charge. We aim to resolve all refund requests within 5 business days.
All payments are processed by Paddle (paddle.com), our Merchant of Record. Refunds are issued back to the original payment method and typically appear within 5-10 business days depending on your bank or card provider.
As Paddle is our Merchant of Record, refund requests may also be submitted directly to Paddle. We work closely with Paddle to ensure all legitimate refund requests are handled fairly.
If you are a consumer in the UK or EU, you may have additional rights under consumer protection law, including a 14-day cooling-off period for digital services. However, by starting to use the service immediately after purchase, you acknowledge that the cooling-off period may not apply.
Nothing in this policy affects your statutory rights as a consumer.
For any refund-related questions, please contact us: